UK Surgical Clinic Network.
AI triage and voice intake that doesn’t feel like a chatbot.
AI Voice Calling AgentsAI Chatbot AssistantsWebsite Development
62%
Tier-1 deflection
+38%
Booking completion
4.8 / 5
Patient CSAT
The brief
A network of independent surgical clinics needed to reduce phone-line strain without compromising the personal touch their reputation depends on.
The approach
We mapped the intake flow end-to-end, built a calm, accessible booking surface, and deployed an AI voice agent for inbound calls — paired with an AI chatbot on the site. Both hand off to reception with full transcript and context the moment certainty drops.
The outcome
Three clinics piloted in week one. By month three, the agents were handling six in ten first-touches and the reception team was finally able to focus on the cases that needed them.
Let’s build something
You have a storm
to weather.
We were born for this.
Tell us what you’re building, what’s slowing you down, or what metric you need to move. We reply within one business day.
Slots remaining
4
for Q3 2026
Reply time
< 1 day
business hours
First call
30 min
no obligation
Quote
Fixed
no surprises